Privacy Policy

Overview. This website is operated by Jace Jeanes, doing business as BookedWell (“BookedWell”, “we”, “our”, or “us”). BookedWell provides AI-powered receptionists and automation services for local businesses.

This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, submit your information through our forms, use our services, or communicate with us.

Information we collect. We may collect contact details (such as name, email address, phone number, and business name), communication content (such as messages, call transcripts, and notes), usage data (such as IP address, browser type, and pages viewed), and account and billing details when applicable.

How we use information. We use the information we collect to provide and improve our services, respond to inquiries and support requests, configure and manage AI receptionists and automations for our clients, send transactional messages (such as booking confirmations and reminders), and maintain security, analytics, and service reliability.

SMS and A2P messaging. When you provide your mobile number and explicitly consent, we may send you SMS messages related to your inquiry, demos, onboarding, appointment reminders, and other service-related communications. Message frequency may vary. Message and data rates may apply. You can opt out of SMS at any time by replying STOP and request help by replying HELP. SMS messages are only sent to users who have provided consent through our website forms or direct interaction with our services. We do not sell or share your personal information for third-party marketing purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.

Sharing of information. We may share information with trusted service providers (such as telephony providers, email and SMS platforms, hosting, and analytics vendors) who process data on our behalf under appropriate safeguards; with business customers when we act as their service provider; and as required by law, regulation, or legal process. We do not sell personal information to third parties for their independent use. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

Data security and retention. We use reasonable technical and organizational measures to protect personal information. We retain information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your choices. You may opt out of SMS by replying STOP. Depending on your location, you may have rights to access, update, or delete certain personal information; to exercise these rights, please contact us using the information below.

Contact. If you have questions about this Privacy Policy or our data practices, please contact BookedWell using the contact form on this site, via [email protected], or via the contact details provided at the bottom of this page.